Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 7-10 business days.
To be eligible for a return
Items must be unused, in original condition, and in original packaging
You must have your order confirmation or proof of purchase
Contact us at info@h-e-r-o.co to initiate a return
Non-returnable items
Opened or used products (quality issues on used products are covered under the 30-Day FLYR Quality Guarantee above)
Products damaged through misuse or modification
Return shipping
Customers are responsible for return shipping costs unless the return is due to a shipping error or defective product on our part.
Every FLYR ball is backed by a 30-day quality guarantee. If your balls do not meet our standard for quality, flight, structure, or performance within 30 days of delivery, we will replace them.
This guarantee covers:
Ball integrity
Flight consistency (loss of true flight path)
Structural breakdown (foam density loss or seam failure)
Performance degradation
This guarantee does not cover normal cosmetic wear (scuff marks, surface discoloration) resulting from standard use.
To make a claim, contact us at info@h-e-r-o.co with your order number and a description or photos of the issue. We will respond within 2 business days.
If you need to exchange a product, contact us at info@h-e-r-o.co and we will work with you to arrange it.
All policies are subject to change. Please check this page for the most current version.
FLYR Baseball is operated by 14344952 Canada Inc. | 163 Sterling Road, Unit K, Toronto, Ontario, Canada