Privacy policy

Last updated: April 2026

1. What We Collect

When you make a purchase or attempt to make a purchase, we collect certain information including your name, billing address, shipping address, email address, and phone number ("Order Information"). When you visit the site, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device ("Device Information"). We also collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with the site ("Usage Information").

2. How We Use Your Information

We use Order Information to fulfill orders, process payments, arrange shipping, provide order confirmations and updates, and communicate with you. We use Device Information and Usage Information to help us screen for potential risk and fraud, and to improve and optimize our site.

3. Sharing Your Information

We share your personal information with third parties that help us operate the site and fulfill orders. For example, we use Shopify to power our online store. We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to protect our rights.

4. Cookies

A cookie is a small piece of data stored on your computer by your web browser. We use cookies to help us remember and process items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction.

5. Do Not Track

We do not alter our site data collection and use practices when we see a Do Not Track signal from your browser.

6. Data Retention

When you place an order, we maintain your Order Information in our records unless and until you ask us to delete it.

7. Your Rights

If you are a Canadian resident, you have the right to access personal information we hold about you and to ask that it be corrected, updated, or deleted. If you are a European resident, you have the right to access personal information we hold about you and to ask that it be corrected, updated, or deleted under GDPR. You also have the right to data portability. Please contact us at info@h-e-r-o.co to exercise any of these rights.

8. Minors

The site is not intended for individuals under the age of 16. We do not intentionally collect personal information from children under 16.

9. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact

For questions about this privacy policy or your personal data, contact us at info@h-e-r-o.co or by mail at: 14344952 Canada Inc., 163 Sterling Road, Unit K, Toronto, Ontario, Canada.